1) Bookings & Rates
What’s the best way to get the lowest rate at Hotel The Black Gold?
The best rates are always available when you book directly through our official channels — by calling +91-72775-22222, sending us a WhatsApp message, or using our official booking link. Direct bookings often include perks such as complimentary breakfast on select plans and flexible support.
Do you offer price matching?
Yes. If you find a lower publicly available rate for the same room type, dates, and booking conditions, we’ll match it — provided you contact us before confirming your booking.
How are your room rates calculated?
Rates are based on room category, occupancy, seasonality, and availability. Special events in Chandigarh, such as cricket matches or festivals, may impact pricing.
Are taxes included in the room rate?
All rates are exclusive of applicable GST, which is added at the time of booking or check-in.
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and cash payments at the hotel.
Do you accept international credit cards?
Yes, Visa, MasterCard, and other internationally recognized cards are accepted.
Can I pay in cash at check-in?
Yes, we accept cash payments at check-in or check-out.
Do you require a booking deposit?
For certain high-demand periods, group bookings, or long-term stays, we may request a partial advance to confirm your booking.
What’s your refund policy?
Refunds are processed as per our cancellation policy, which varies based on the booking plan. Please confirm the terms before making your reservation.
How do I modify an existing booking?
Simply call our reservations team or send a WhatsApp message to +91-72775-22222. Changes are subject to availability and rate adjustments.
How do I cancel a booking?
You can cancel via the same channel you booked through. Cancellations made within the free-cancellation window will be refunded in full.
Do you offer corporate rates?
Yes, special rates are available for corporate clients. Please see Corporate Bookings →.
Are there special rates for travel agents?
Yes, we work with travel partners and offer competitive commissions. Contact us for details.
Do you offer long-term stay discounts?
Yes, discounted rates are available for extended stays. See Long-Term Stay → for more information.
Are there seasonal promotions?
We run periodic offers during festive seasons and off-peak periods. Check our website or call us to know the latest deals.
2) Check-in & Check-out
What are your check-in and check-out times?
Standard check-in is from 12:00 PM, and check-out is by 11:00 AM.
Can I request an early check-in?
Yes, subject to room availability and a nominal charge.
Can I request a late check-out?
Yes, depending on availability. Charges may apply for late check-outs beyond 2:00 PM.
Is there a charge for early check-in or late check-out?
Yes, a half-day or full-day rate may apply depending on the time and duration.
What documents do I need at check-in?
All guests must present a valid government-issued photo ID (passport for international guests).
Can I check in without an ID?
No, valid ID is mandatory for all guests.
Can someone else check in on my behalf?
Yes, but their name must be on the booking, and they must present valid ID.
Can I check in after midnight?
Yes, late-night check-ins are accepted if your booking is confirmed in advance.
Is 24-hour check-in available?
We do not offer rolling 24-hour check-in, but our front desk is open 24×7 to assist guests.
Can I store luggage before check-in or after check-out?
Yes, we provide secure luggage storage for early arrivals and late departures.
Is there a secure luggage storage area?
Yes, your belongings will be safely stored at the front desk until you collect them.
3) Rooms & Amenities
What room categories are available?
We offer Deluxe Room →, Super Deluxe Room →, and Premium Room → options.
What is included in the Deluxe Room?
Compact comfort with a 32" TV, AC, Wi-Fi, attached washroom, and all basic amenities.
What is included in the Super Deluxe Room?
Extra space, a 43" Smart TV with Airtel STB, and upgraded furnishings.
What is included in the Premium Room?
Our most spacious option with a 50" 4K Smart TV, premium finishes, and serene ambience.
Do all rooms have air conditioning?
Yes, every room is air-conditioned.
Is Wi-Fi free and how fast is it?
Yes, free high-speed Wi-Fi (100 Mbps per wing) is available throughout the property.
Do rooms have attached washrooms?
Yes, all rooms feature private attached washrooms.
Are toiletries provided?
Yes, fresh towels, soap, shampoo, and other essentials are included.
Is bottled water complimentary?
Yes, drinking water is provided in all rooms.
Do you provide an electric kettle?
No, but tea, coffee, and basic snacks are available 24×7 via room service.
Do you have work desks in rooms?
No, but all rooms have a coffee table and two chairs.
Can I request an extra bed or pillow?
Yes, available on request, subject to availability.
Are ironing facilities available?
Yes, ironing is offered as a service.
How often is housekeeping done?
Daily housekeeping is included in all stays.
Do rooms have a balcony or view?
Views vary by room; please request in advance.
Are smoking rooms available?
No, all rooms are non-smoking.
Do you have wheelchair-accessible rooms?
Yes, accessible rooms and lift access are available.
Can I request a specific floor or room number?
Yes, subject to availability.
Are rooms soundproof?
Rooms are designed for privacy, though not fully soundproof.
4) Dining & Kitchen
What are the kitchen operating hours?
The kitchen operates from 7:30 AM to 10:30 PM for full meals.
Is breakfast included in my booking?
Complimentary breakfast is included with select packages.
What cuisines do you serve?
We serve Indian and Chinese cuisine.
Can I order food to my room?
Yes, room service is available.
Do you have 24-hour room service?
Yes, for basics like tea, coffee, Maggi, and sandwiches.
Do you cater to dietary restrictions?
Yes, inform us in advance so we can accommodate.
Can I request a custom meal?
Yes, subject to ingredient availability.
Do you serve alcohol?
No, we do not serve alcohol.
Can I order food from outside?
Yes, outside food delivery is allowed.
Do you have a dining hall?
Yes, especially for Group Bookings →.
Can you arrange in-room celebrations with cake and drinks?
Yes, see Room Decorations → for options.
5) Accessibility
Is the hotel wheelchair accessible?
Yes, our property has been designed to accommodate wheelchair users, with smooth pathways and lift access to all floors.
Do you have a lift/elevator to all floors?
Yes, a modern elevator provides access to every floor, including guest rooms and common areas.
Do you offer wheelchair assistance?
Yes, our team can provide wheelchair assistance on request. Please inform us in advance for smooth arrangements.
Are washrooms accessible for guests with disabilities?
Yes, select rooms feature accessible washrooms with supportive fixtures.
Do you have Braille signs or tactile indicators?
We do not have Braille signage at this time, but our staff is trained to assist visually impaired guests.
6) Pets
Are pets allowed?
Yes, we are a pet-friendly hotel. Details are available on our Pet-Friendly → page.
What’s the pet fee?
The fee is ₹300 per night per pet.
Do you have pet-friendly rooms?
Yes, certain rooms are allocated for guests traveling with pets.
Can I leave my pet alone in the room?
We do not recommend leaving pets unattended for long periods to ensure their safety and comfort.
Do you offer pet beds or bowls?
Yes, available on request at no extra charge.
Are there any pet size or breed restrictions?
No, we welcome pets of all sizes and breeds.
Do you have a designated pet relief area?
No, but we can guide you to nearby outdoor spaces suitable for pets.
7) Couple-Friendly Policy
Are unmarried couples allowed?
Yes, we welcome all adult guests, including unmarried couples.
Do you require both guests to show ID?
Yes, valid government-issued IDs are required for all guests.
Will my local ID be accepted?
Yes, local IDs are accepted for check-in.
Is the hotel discreet for couples?
Yes, we respect the privacy of all guests and maintain a professional approach.
Do you provide early check-in for couples?
Early check-in is subject to availability and may incur a nominal charge.
Do you offer special couple packages?
Yes, including romantic room decorations — see Room Decorations →.
Is the room decoration service available for anniversaries or proposals?
Yes, custom themes can be arranged with prior notice.
Are there restrictions for same-sex couples?
No, we are inclusive and welcome all couples.
Do you ensure privacy for couple guests?
Yes, guest confidentiality is a priority.
8) Location & Transport
How far is PGI Chandigarh from the hotel?
Less than 1.5 km — approximately a 5-minute drive. See Hotel Near PGI →.
How far is Sukhna Lake from the hotel?
Around 6 km, a 15-minute drive.
How far is the Rock Garden from the hotel?
Approximately 7 km, about 15 minutes by car.
How far is Sector 17 from the hotel?
Around 7 km, roughly 15 minutes by car.
How far is PEC from the hotel?
About 5 km, 12 minutes by car.
How far is Panjab University from the hotel?
Around 5 km, about 12 minutes by car.
How far is the Punjab & Haryana High Court from the hotel?
Approximately 6 km, a 15-minute drive.
How far is PCA Stadium from the hotel?
Around 15 km, about 30 minutes by car.
How far is Chandigarh International Airport?
Approximately 11 km, a 25-minute drive.
How far is the railway station?
Around 8 km, roughly 20 minutes by car.
How far are the main bus stands?
Sector 43 Bus Stand is 3.5 km away; ISBT Sector 17 is 6 km away.
Do you offer airport pickup and drop?
Yes, available on request for an additional charge.
Can you arrange a taxi or cab?
Yes, we can arrange Ola, Uber, or private taxis for you.
Is parking available?
Yes, secure basement parking is available for guests.
Do you have EV charging?
Yes, EV charging stations are available in our parking area.
Is Ola/Uber easily available?
Yes, both are readily accessible in our location.
9) Safety & Security
Is the hotel safe for solo travelers?
Yes, our hotel is in a safe area and has robust security measures.
Is the hotel safe for women travelers?
Absolutely. We maintain 24-hour staffed reception and CCTV surveillance.
Do you have 24-hour front desk staff?
Yes, our team is available round-the-clock to assist.
Do you have CCTV surveillance?
Yes, common areas and entrances are monitored for your safety.
Is there a safe in the room?
We do not provide in-room safes, but valuables can be stored securely at the front desk.
Are valuables safe in the room?
We recommend storing high-value items at reception for maximum security.
10) Special Services
Do you offer room decorations?
Yes, for birthdays, anniversaries, and special occasions. See Room Decorations →.
Can you organize birthday surprises?
Yes, including balloons, cakes, and themed décor.
Do you have meeting spaces?
We do not currently have formal meeting rooms.
Do you have laundry service?
Yes, laundry and ironing services are available.
Do you have printing and scanning?
Yes, free printing and scanning services are available at the front desk.
Can you arrange a doctor on call?
Yes, we have a doctor on call for emergencies.
Do you help with sightseeing plans?
Yes, our team can recommend and arrange local tours.
Do you offer event hosting?
Small in-room celebrations can be hosted; we do not offer banquet facilities.
11) Policies
What’s your smoking policy?
Smoking is not allowed inside rooms; designated outdoor areas are available.
What’s your cancellation policy?
Varies by booking type; please check at the time of reservation.
Do you have a no-noise policy?
Yes, quiet hours are observed from 10:00 PM to 7:00 AM.
What’s your alcohol policy?
We do not serve alcohol, but guests may consume their own in private rooms.
Do you allow outside visitors?
Yes, but they must register at the front desk and carry valid ID.
What’s your photography policy?
Personal photography is allowed; commercial shoots require prior approval.
12) Contact & Support
What’s the best way to contact you?
Call or WhatsApp us at +91-72775-22222, or use our Contact → page.
Do you have WhatsApp support?
Yes, for reservations, queries, and quick assistance.
Do you respond to emails quickly?
Yes, we aim to respond within a few hours during working hours.
Can I contact you 24×7?
Yes, our reception team is available at all times.
Who do I call for urgent issues?
Use our single contact number: +91-72775-22222 — available for all needs including food orders, housekeeping, and emergencies.